V- FAILED Reason
3D authentication failed / 3D authentication expired
It means that the user did not complete the additional security check required during the payment process, such as entering a one time password. This could happen due to incorrect information, timeouts, or technical issues.
Unknown error, Generic Decline, No acquirers to choose
these are generic error messages. We are continuously improving our error mapping system. If you encounter these errors, feel free to contact us for further clarification. We will investigate and get back to you with the necessary information.
Cannot authorize
This error typically comes from the user's bank. It indicates that the bank has declined the authorization request, which may be due to insufficient funds, fraud prevention measures, or other cardholder-related issues. Each case requires individual investigation.
Suspected fraud
Each transacion should be investigated individually since this error could mean varying underlying issues.
This user is banned and can not perform transactions on our service. Please contact your account manager for details.
It means that the ban was imposed because the user attempted to process transactions using more than five different cards, which our system flagged as fraudulent behavior. The ban is permanent is such case. If a user is banned please do not send this user to us
User is suspended
the user was suspended for 24 hours due to 5 failed/expired transactions in a row
The transaction has expired without a payment
This error means that the user had issues with redirecting to the payment page. Possible causes are ad blockers, internet connection issues, etc
Transaction not permitted to cardholder
In most cases, the issue originates from the issuing bank, as they are typically responsible for not permitting the processing of transactions.
Validation failed
Error related to authentication issue. Each transacion should be investigated individually.
Card is restricted or blocked
We should investigate the transaction to determine the reason of the user's card block.
Card is blacklisted on acquirer side
This error indicates that the card has been blacklisted by the acquirer’s anti-fraud system.
User's email address validation has failed
This error occurs when the user's email address is invalid or undeliverable. Please ensure the user’s email is accurate and functional to have a successful transaction.
User canceled the transaction
User canceled the transaction and abandoned it.
Do not honour
Each transacion should be investigated individually since this error could mean varying underlying issues.
Transaction expired, Timeout
means that the window for processing the transaction has ended, often because the user abandoned the process and did not complete the full transaction flow.
Exceeds card limits
This error originates from the issuing bank, indicating that the user has exceeded their card limits. In such cases, we recommend advising the user to contact their bank for details regarding the rejection
Error from issuing bank
Issue on the user’s bank side. Individual trx investigation required.
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